Frequently Asked Questions
How can I make returns or exchanges?
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply use the returns label if enclosed in your delivery, or visit Tiffany.com/Returns to print a returns label. Then drop off your package at the nearest UPS or FedEx location, depending on which label you received.
You may also return your item at any of our retail stores in the U.S. To locate the store nearest you, click here. If you have any questions, please contact Customer Service at 800 843 3269.
View Customer Service Hours
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Fragrance must be returned in its original packaging (including water seal stickers) and in salable condition.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.